Privacy Policy
This Privacy Policy explains how Strato Heads Marketing Agency collects, uses, protects, and discloses your information when you visit our website or partner with us for marketing services.
Introduction & Scope
Strato Heads ("we," "our," or "us") operates as an independent performance marketing and creative agency based in Calicut (Kozhikode), Kerala, India. We deliver end-to-end digital growth services, including performance advertising (Meta Ads and Google Ads), search engine optimization (SEO), brand identity design, web development, and commercial video production.
We respect the privacy of every client, website visitor, and prospective lead. This policy applies to all personal data collected through our website (stratoheads.com), discovery forms, communication channels (WhatsApp, phone, email), and authorized client advertising dashboards.
Information We Collect
A. Information You Voluntarily Provide
When you submit an audit inquiry, book a strategy call, or initiate a partnership, we may collect:
- Contact Details: Your full name, business email address, phone number, and WhatsApp handle.
- Business & Project Information: Company name, website domain, industry vertical, monthly advertising budget, current marketing roadblocks, and campaign targets.
- Communications: The contents of any messages, project briefs, or feedback shared with our team.
B. Automatically Collected Usage Data
When you browse our website, our systems and analytics tools automatically gather non-identifying technical data, including:
- Browser type, operating system, and device screen resolution.
- Approximate geographic location (city and country level via IP address).
- Referral source, visit timestamps, pages viewed, time spent on case studies, and click navigation paths.
C. Client Campaign Data
When managing active performance campaigns on your behalf, we access your advertising accounts (Meta Ads Manager, Google Ads, Google Analytics) strictly through authorized partner roles (e.g., Meta Business Manager, Google MCC). We do not own your advertising assets or customer lists, and access is maintained solely for campaign configuration, optimization, and reporting.
How We Use Your Information
We use the information collected for legitimate commercial and operational purposes, including:
Service Execution
Executing ad campaigns, creating digital creatives, building websites, and engineering full-funnel marketing strategies.
Direct Communication
Responding to project consultations, delivering sprint milestones, and providing real-time support over WhatsApp and phone.
Performance Optimization
Analyzing website user journeys to refine our landing pages, case study presentation, and user experience.
Compliance & Security
Protecting our digital assets from malicious activity, fraud, and ensuring adherence to advertising platform policies.
Cookies & Tracking Technologies
Our website uses cookies and similar measurement scripts to enhance navigation and measure engagement:
- Essential Cookies: Necessary for core site functionality, smooth navigation, and security.
- Analytics Cookies: Powered by Google Analytics 4 and Google Tag Manager to monitor aggregated, anonymized user behavior and page load metrics.
- Marketing & Retargeting Pixels: Such as the Meta Pixel, utilized to evaluate the efficiency of our social media campaigns and reach interested businesses.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.
Sharing & Disclosure of Information
We do not sell, rent, or trade your personal or business data to any third-party brokers or advertisers.
Information is disclosed solely in the following limited contexts:
- Trusted Infrastructure Vendors: Reliable cloud hosting (Hostinger), email delivery, and analytics providers who adhere to strict data confidentiality standards.
- Advertising Platform Integrations: Where expressly authorized to configure ad campaigns (Meta Ads Manager, Google Ads, TikTok Ads).
- Legal Requirements: If mandated by law, subpoena, court order, or governmental regulation within the jurisdiction of India.
Data Security & Retention
We deploy industry-standard technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or accidental loss. This includes SSL/TLS encryption across all web interactions, two-factor authentication for team account access, and strict least-privilege permissions.
We retain personal data only for as long as necessary to fulfill the services requested, resolve disputes, satisfy accounting or statutory reporting requirements, or until a client formally requests account closure and data deletion.
Your Rights & Choices
Depending on your location and applicable privacy laws, you hold the right to:
- Access: Request a summary of the personal information we retain regarding you or your company.
- Correction: Request that we update or correct inaccurate or incomplete contact records.
- Deletion: Request that we permanently erase your information from our inquiry and communication logs.
- Withdraw Consent: Opt-out of any marketing newsletters or promotional messages at any time.
Contact Us & Inquiries
If you have questions, comments, or requests regarding this Privacy Policy or our data protection practices, please contact our legal and operations team:
